If you are not happy with your purchase, we will accept a return of a unused product within 7 days. Once we receive the returned item Gift Point will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).
Please allow 1-2 weeks for your return to be processed.
Discounted items are not eligible for a return.
Gift Point will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
DOVE BABY FRAGRANCE FREE MOISTURE HYPOALLERGENIC LOTION 384ml • Hypoallergenic lotion soothes dry skin from the first use • Ultra-gentle baby lotion made with 100% skin-natural nutrients* • Formulated with prebiotic moisturizer to support baby skin’s natural health • Dermatologist and pediatrician tested, suitable for newborn skin • Moisturizing lotion suitable for eczema-prone skin • Certified cruelty-free by PETA Wondering how to care for sensitive skin? If your baby’s skin needs a little more attention than most, we’ve got something for you: Baby Dove Fragrance Free Moisture Hypoallergenic Lotion. A thoughtfully formulated sensitive skin lotion, it soothes dry skin from the first use, providing 24 hours of moisture to keep your baby’s skin feeling soft. Made with 100% skin-natural nutrients* and prebiotic moisturizer, this baby lotion nourishes your little one's microbiome (the skin's protective living layer). With a hypoallergenic formula that’s free from fragrance, dyes, parabens, and phthalates, this lotion is suitable for all, including eczema-prone skin. The perfect helping hand for your baby’s bathtime routine, this unscented cream is dermatologist and pediatrician tested, so you can trust it’ll give your baby the sensitive skin care they need. As part of our commitment to reducing plastic waste, the packaging of this baby lotion is made from 100% recycled plastic bottles. *Our nutrients are identical to those naturally found in skin It's a nutrient-rich way to start your day. This hypoallergenic lotion is made with 100% skin-natural nutrients* and prebiotic moisturizer to support your baby's skin's natural health. It nourishes your little one's microbiome and provides 24 hours of moisture to soothe and soften dry skin. Plus, it's been dermatologist and pediatrician tested for safety on newborn skin. With no fragrance, dyes, parabens, or phthalates, it's suitable for all, including eczema-prone skin. And as part of our commitment to reducing plastic waste, the packaging is made from 100% recycled plastic bottles.
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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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