If you are not happy with your purchase, we will accept a return of a unused product within 7 days. Once we receive the returned item Gift Point will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).
Please allow 1-2 weeks for your return to be processed.
Discounted items are not eligible for a return.
Gift Point will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
After shampooing, Make sure to remove excess water from wet hair before applying hair mask to untangle hair. Hair tend to be healthier near the roots and damaged towards the ends, Use generous quantities of hair mask on your damp hair and concentrate on these areas while applying. It helps nourish and protect the hair cuticles from further damage such as split-ends. Massage your scalp and hair with your fingertips, or you can brush hair with a wide-toothed comb after applying the mask to ensure converge. Make sure leave the hair mask on your hair for a minimum duration of 10 to 20 minutes (Recommended duration is an hour). Then rinse out with clean water. For better results, you can wrap hair post-application in a plastic wrap or a warm towel, Steaming your hair or blowing your hair with a hair dryer.(Recommended duration is 20 minutes) Elevate your hair care routine with Fa jean Nourish Hair Care Cream. The hair mask is designed to nourish and protect your locks from split-ends and other types of damage. We recommend generously applying the cream to damp hair and focusing on the areas that need the most attention – the ends of your hair. With regular use, you'll notice a significant difference in the health and appearance of your hair. For best results, leave the cream on for at least 10 to 20 minutes before rinsing it out. If you're looking for a deeper treatment, wrap your hair in a plastic wrap or warm towel, or use a hair dryer to add some heat. Your hair will thank you. Protect and nourish your hair with Fa jean Nourish Hair Care Cream. This specially designed hair mask targets damaged areas, such as split-ends, to leave your hair healthier and stronger. For optimal results, simply apply generously to damp hair and concentrate on the ends. For a more intensive treatment, leave on for at least 10 to 20 minutes before rinsing. You can even add some heat by wrapping your hair in plastic or using a warm towel or hair dryer. Say goodbye to damaged hair and hello to healthy locks with Fa jean. Nourish and protect your hair with Fa jean Nourish Hair Care Cream. This specially designed hair mask targets damaged areas, such as split-ends, to leave your hair healthier and stronger. With regular use, you'll notice a significant difference in the health and appearance of your hair. For optimal results, simply apply generously to damp hair and concentrate on the ends, where hair is often the most damaged. For a more intensive treatment, leave on for at least 10 to 20 minutes before rinsing. You can even add some heat by wrapping your hair in plastic or using a warm towel or hair dryer. Say goodbye to damaged hair and hello to healthy locks with Fa jean. Elevate your hair care routine and achieve strong, beautiful hair with Fa jean Nourish Hair Care Cream.
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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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