If you are not happy with your purchase, we will accept a return of a unused product within 7 days. Once we receive the returned item Gift Point will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).
Please allow 1-2 weeks for your return to be processed.
Discounted items are not eligible for a return.
Gift Point will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
Prime Pro Thermal Equil 1L developed with a building complex containing, sericin + collagen, highly regenerative compounds. It balances the hair pH, restoring elasticity and shine, replenishing essential nutrients and amino acids. For professional use only. Maximize the health of your hair with the scientifically-formulated Prime Pro Thermal Equil 1L. With sericin, collagen, and other regenerative compounds, this product works at a cellular level to restore balance, elasticity, and shine to your hair. Perfect for professional use, it also replenishes vital nutrients and amino acids, resulting in visibly healthier and more vibrant hair. Using a carefully designed building complex, the Prime Pro Thermal Equil 1L transforms your hair at a cellular level, delivering balanced pH levels, restored elasticity and shine, and the replenishment of essential nutrients and amino acids. This scientifically-formulated product is perfect for professional use and will leave your hair visibly healthier and more vibrant than ever. For professional use only, the Prime Pro Thermal Equil 1L is a scientifically-formulated product designed to maximize the health of your hair. By utilizing sericin, collagen, and other regenerative compounds, this product works at the cellular level to restore balance, elasticity, and shine. Additionally, it replenishes essential nutrients and amino acids to leave your hair visibly healthier and more vibrant than ever. With a carefully designed building complex, the Prime Pro Thermal Equil 1L provides balanced pH levels, restored elasticity and shine, and the replenishment of vital nutrients and amino acids, making it the perfect choice for professional use.
How to use:
With damp hair, apply a generous amount of Prime Pro Thermal Equil 1L throughout hair. Let it set for 5 minutes and rinse thoroughly. Get your hair looking its absolute best with Prime Pro Thermal Equil Step 3. This deep conditioning treatment delivers nourishing ingredients throughout your hair, leaving it looking healthier and more vibrant after just one use. Experience the rejuvenating effects of thermal equil, so your locks can shine with confidence every day. Simply apply a generous amount to damp hair, let it work for 5 minutes, and rinse thoroughly. Achieve the hair of your dreams with Prime Pro Thermal Equil Step 3.
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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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