If you are not happy with your purchase, we will accept a return of a unused product within 7 days. Once we receive the returned item Gift Point will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).
Please allow 1-2 weeks for your return to be processed.
Discounted items are not eligible for a return.
Gift Point will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
Prime Pro Thermal Complex Keratin Kit 100ml consists of Thermal anti residue shampoo, Brazilian keratin and thermal equil.
How to use Prime Pro Thermal Complex Keratin Kit 100ml:
First analyze the hair evaluating its resistance and texture. For natural or resistant hair apply Thermal Shampoo step 1 for 3 times. In the last application, massage the strands and pause for 5 minutes to open the cuticles. For damaged or porous hair, wash once with thermal shampoo and repeat the application if necessary.
In the salon chair, dry hair 50% with the help of a blow-dryer. To facilitate the service, divide hair in to four sections and start applying thermal complex step 2. For best product application, separate in to thin layers. After completion, if hair contains excess product, remove with a towel. Divide into layers again and with the help of a blow-dryer and round brush start smoothing hair.
After blow-drying hair with a brush, divide again into layers to facilitate smoothing. Flat iron 10 to 15 times on each layer, according to the degree of the hair’s resistance. The number of time flat ironing and the temperature influence on the result of smoothing service. Recommended temperature (230C) for sensitive, dry, damaged or excessive chemically processed hair, flat iron at a lower temperature of (200C).
After flat ironing, take the customer to the shampoo sink and rinse hair. To complete this service, apply thermal mask step 3, which is responsible for balancing the hair pH. Let rest for 5 minutes and then rinse. In the salon chair, apply leave-in conditioner and finish as desired
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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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